Privacy Policy

Last updated: March 2026

1. Who We Are

Hey Boiler Ltd ("Hey Boiler", "we", "us", "our") is a company registered in England and Wales. We operate the website heyboiler.co.uk and provide heating and gas safety services across London.

Contact: hello@heyboiler.co.uk | 077 2215 6165

2. Information We Collect

We may collect the following types of information when you use our website or contact us:

• Name, phone number, and email address (when you make an enquiry or booking)
• Property address (for the purpose of providing our services)
• Payment information (processed securely via third-party payment providers)
• Usage data (pages visited, time on site) via analytics cookies

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your service bookings
• Communicate with you about your booking or enquiry
• Send service reminders (e.g. annual gas safety certificate renewals) — you can opt out at any time
• Improve our website and services
• Comply with legal obligations

4. Legal Basis

We process your data on the basis of (a) contract performance — to deliver the services you request; (b) legitimate interests — to manage our business operations; and (c) your consent where applicable.

5. Data Sharing

We do not sell your personal data. We may share it with: our engineers (to fulfil your booking); third-party booking platforms (e.g. Calendly); and payment processors. All third parties are required to handle your data in accordance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Gas safety records are retained for a minimum of 2 years as required by law.

7. Your Rights

You have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, please contact us at hello@heyboiler.co.uk.

8. Cookies

We use cookies to improve your experience on our website. See our Cookie Policy for more details.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.